My email isn't working
Email problems usually fall into one of three buckets. Pick the one that matches.
"I can't sign in"
- Try signing in to your email through a web browser first. Go to gmail.com, outlook.com, or your provider's website.
- If it works in the browser but not in your email app, your password probably changed and the app needs the new one.
- If it doesn't work in the browser either, you'll need to reset your password — see our password help article.
"Email isn't sending or receiving"
- Check your internet first — if no other websites work, fix that first. See wifi issues.
- Close the email app completely, then reopen it.
- Restart the computer or phone.
- Check that you're not in offline mode:
- Outlook: Look at the bottom-right of the window. If it says "Working Offline", click it and uncheck "Work Offline".
"I'm getting weird emails / something looks suspicious"
Don't click anything inside the email. Don't open attachments. Don't reply. Don't call any phone numbers in the email.
- Take a screenshot of the suspicious email if you can.
- Send us a message with that screenshot using the button below.
- We'll tell you whether it's real or a scam, and what to do next.
"My mailbox is full"
- Empty your Deleted Items or Trash folder — usually those still count toward your storage.
- Empty your Junk folder too.
- If you use Gmail, also check the All Mail view — it adds up.
If you keep filling up, that's worth a conversation about a bigger plan or some cleanup. Send us a message.
Still stuck?
Email is one of those things that's easier to fix together. Send us a message describing what you're seeing and we'll walk you through it.